ceo13 Frequently Asked Questions
Your complete guide to accounts, deposits via bKash and Nagad, withdrawals, cricket and casino games, bonuses, and staying safe on ceo13 — all in one place.
This page answers the most common questions we hear from ceo13 players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. Whether you are setting up your account for the first time, figuring out how to deposit via bKash or Nagad, understanding a bonus rollover, or looking for responsible gaming tools, you will find a direct, clear answer below. All content is in English and written specifically for the Bangladesh market.
Why Players Trust ceo13
Account & Registration
How do I create an account on ceo13?
Creating a ceo13 account takes under two minutes. Visit the ceo13 website, tap the sign-up option, enter your mobile number or email address, set a strong password, and confirm your details with the verification code sent to you. You must be at least 21 years old to register. Once your account is active you can make your first deposit and start exploring all games and betting markets.
What documents do I need for KYC verification on ceo13?
ceo13 requires a government-issued photo ID for KYC — your National ID (NID), passport, or driver's license will all be accepted. You will also need to upload a clear selfie alongside the document. In some cases, proof of address such as a utility bill or bank statement issued within the last 90 days may be requested. KYC reviews are typically completed within 24 hours on working days.
I forgot my ceo13 password — how do I reset it?
On the ceo13 login page, tap 'Forgot Password' and enter the mobile number or email linked to your account. A one-time reset code or link will be sent to you — follow the on-screen steps to set a new password. If the message does not arrive within five minutes, check your spam folder or reach out to ceo13 live support for manual assistance.
Can I open more than one account on ceo13?
No — ceo13 strictly enforces a one-account-per-player rule. Operating multiple accounts is a violation of the Terms and Conditions and will lead to permanent suspension of all linked accounts with forfeiture of any balances and bonuses. If you accidentally created a duplicate, contact ceo13 support immediately so it can be resolved before any penalty is applied.
What is the minimum age to register and play on ceo13?
Players must be 21 years of age or older to register and play on ceo13. This requirement applies to all account activities including registration, deposits, and gameplay. Age-verification documents will be requested during KYC if there is any doubt. Accounts confirmed as belonging to underage users are closed immediately and any deposited funds are returned to the original payment source.
Deposits & Withdrawals
How do I deposit using bKash on ceo13?
To deposit via bKash on ceo13, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to send funds from your bKash wallet or by dialling *247#. Deposits are credited to your ceo13 balance within 1-5 minutes in most cases.
How long does a Nagad deposit take to show on ceo13?
Nagad deposits on ceo13 are credited almost instantly — usually within 1-3 minutes of the transfer being confirmed on the Nagad network. If your balance has not updated after 15 minutes, screenshot your Nagad transaction confirmation showing the reference number and time, then share it with ceo13 support via live chat for a manual credit check.
What is the minimum withdrawal amount on ceo13?
The minimum withdrawal on ceo13 is ৳500 for bKash, Nagad, and Rocket. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Islami Bank carry a higher minimum of ৳1,000. USDT (TRC-20) and BTC withdrawals are subject to blockchain fee thresholds that change with network demand. Always check the current minimums on the ceo13 withdrawal page before submitting your request.
How long does a withdrawal take to process on ceo13?
Most ceo13 withdrawals are reviewed and approved within 1-4 hours. Once approved, bKash and Nagad payouts typically arrive at your wallet within 30-60 minutes during business hours. Bank transfers may take 24-48 hours depending on the receiving institution. USDT TRC-20 withdrawals usually confirm on-chain within 15-30 minutes. Requests made during public holidays may take slightly longer.
Does ceo13 charge any fees on deposits or withdrawals?
ceo13 does not apply its own processing fee on standard deposits and withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — or your bank may charge their own transaction fees. Cryptocurrency withdrawals are subject to standard blockchain network fees deducted from the transfer amount. The ceo13 cashier screen will show any applicable charges before you confirm a transaction.
Can I use Rocket or Upay to deposit and withdraw on ceo13?
Yes — ceo13 supports Rocket and Upay for both deposits and withdrawals alongside bKash and Nagad. Select your preferred wallet in the Cashier section, enter your amount, and complete the transaction through the wallet app or USSD shortcode. Rocket users can initiate a payment directly by dialling *322# from any mobile, without needing a smartphone app.
Games & Gameplay
What cricket betting markets are available on ceo13?
ceo13 offers a wide range of cricket betting markets including match result, toss winner, top run scorer, leading wicket-taker, total runs in an innings, over/under run-rate, and live in-play betting. Supported tournaments include Bangladesh Tigers internationals, BPL, IPL, ICC T20 World Cup, and Test match series. Live odds refresh in real time and multi-leg accumulator bets are available on selected fixtures.
What is the RTP on slot games at ceo13?
Slot RTPs on ceo13 vary by title and provider. Games from Pragmatic Play and NetEnt typically carry RTPs of 95-97%, which is standard for licensed online slots. Each game's RTP figure is displayed in its info or help panel. ceo13 runs all slot titles on independently certified RNG software, so every spin outcome is genuinely random and cannot be predicted or tampered with.
Can I play live casino games on ceo13 from my phone?
Every live casino title on ceo13 is fully mobile-optimised and streams directly in your phone browser — no app download required. Evolution Gaming, Ezugi, and other provider titles including live roulette, baccarat, Andar Bahar, and Dragon Tiger run smoothly on both Android and iOS. A stable 4G or Wi-Fi connection is recommended for the best uninterrupted streaming quality.
How does the Aviator crash game work on ceo13?
Aviator by Spribe is a crash-style game on ceo13 where a multiplier starts at 1x and rises continuously. You must cash out before the plane flies away or you lose your stake. The longer you wait, the bigger your potential win — but if the plane crashes before you cash out, your bet is lost. Up to two simultaneous bets per round are allowed, and the crash point is set by a provably fair algorithm that cannot be manipulated.
Does ceo13 have a mobile app I can download?
ceo13 is designed as a mobile-first web platform, meaning the complete site works smoothly in your phone browser without any separate app. Open your mobile browser, go to the ceo13 website, and you get a native app-like experience with fast loading, touch-friendly navigation, and full access to all games and the cashier. You can also save the site to your home screen for instant one-tap access.
Bonuses & Promotions
What welcome bonus does ceo13 offer new players?
ceo13 offers a first-deposit welcome bonus to all newly registered players. The bonus percentage and maximum amount are published on the Promotions page and may be updated from time to time. The bonus comes with wagering requirements that must be completed before any associated winnings can be withdrawn. Always read the full bonus terms on the Promotions page before claiming any offer so you understand the rollover conditions.
What is a wagering requirement and how does it apply to ceo13 bonuses?
A wagering requirement — also called a rollover — is the number of times you must bet the bonus amount before the resulting winnings become withdrawable cash. For example, a ৳1,000 bonus with a 20x rollover means you need to place ৳20,000 in qualifying bets. On ceo13, not all game types contribute equally — slots typically count at 100% while live casino games and sports bets may count at a reduced rate. Check the specific bonus terms for exact contribution rates.
Do free spins awarded on ceo13 expire?
Yes — free spins on ceo13 carry an expiry window, typically 3-7 days from the date they are credited to your account. Any unused free spins that pass the expiry date are automatically forfeited and cannot be reinstated. Winnings generated from free spins are also subject to the promotion's stated wagering requirements before withdrawal. Use your free spins on the designated game as soon as they are credited to get the most value.
Safety & Responsible Gaming
Is ceo13 safe to use in Bangladesh?
ceo13 is built with player security as a core priority. The platform uses SSL encryption to protect all data transmitted between your device and our servers. Player funds are kept separate from operational funds, and all casino games run on independently certified RNG software audited for fairness. Always use the official ceo13 domain and never share your login credentials with anyone to keep your account secure.
How does ceo13 protect my personal data?
ceo13 collects personal data solely for account management, identity verification, and payment processing purposes. Your information is stored securely and is never sold or shared with unrelated third parties. You have the right to request a copy of the data held on your account or to ask for deletion of records that are not legally required to be retained. Full details are set out in the ceo13 Privacy Policy page.
What responsible gaming tools does ceo13 provide?
ceo13 offers a range of responsible gaming controls so players can stay in charge of their activity. Tools available include daily, weekly, and monthly deposit limits, session time reminders, temporary cool-off periods, and voluntary self-exclusion. If gambling is starting to feel like a problem, contact ceo13 support to activate any of these tools immediately or to request permanent account closure. This platform is strictly for players aged 21 and above.
How do I self-exclude from ceo13?
To self-exclude from ceo13, contact the support team via live chat or by emailing [email protected] and request a self-exclusion. Short-term options of 7, 30, or 90 days and permanent exclusion are both available. Once active, your account is locked and you cannot place bets, deposit funds, or access any gambling features for the duration selected. Permanent self-exclusions are irreversible and reflect ceo13's firm commitment to responsible gaming.
How do I contact ceo13 customer support?
ceo13 customer support is available 24/7 in English. The fastest way to get help is via live chat on the website, where an agent typically responds within minutes. You can also email [email protected] for non-urgent queries — responses usually arrive within a few hours. For urgent issues such as account lockouts or delayed payments, live chat is the recommended channel as agents have direct real-time access to your account.
Still Have Questions?
Our support team is available around the clock to help with anything not covered here. You can also jump straight into the action — explore our casino, place a live bet on cricket, or log in to your ceo13 account right now.